Shipping & Production

SHIPPING POLICY

  • All orders are processed within 4 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Shipping to P.O. boxes - we are unable to ship to P.O boxes.  All orders must be delivered to a physical address.
  • FREE Standard Shipping is available on orders to Australia, NZ, USA & the UK.
  • We currently ship to NZ, AU, USA & the UK.
  • Express Shipping is available and is calculated on checkout.
  • Production & Shipping delivery times vary - below is an approximate guide for items printed within your own Country.
 Country Production Times Standard Shipping  Express Shipping
NZ 4 - 6 Business Days 3 - 7 Business Days 2 - 4 Business Days
AU 4 - 6 Business Days 3 - 8 Business Days 2 - 5 Business Days
USA 4 - 6 Business Days 3 - 7 Business Days 2 - 5 Business Days
UK 4 - 6 Business Days 3 - 7 Business Days 2 - 5 Business Days

  

Below is an approximate guide for items printed outside your own Country.

 Country Production Times Standard Shipping  Express Shipping 
NZ 4 - 6 Business Days 7 - 14 Business Days 6 - 8 Business Days
AU 4 - 6 Business Days 7 - 14 Business Days 6 - 8 Business Days
USA 4 - 6 Business Days 7 - 14 Business Days 6 - 8 Business Days
UK 4 - 6 Business Days 7 - 14 Business Days 6 - 8 Business Days
  • Most items are printed within your own Country.
  • For items made outside of your country, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Through th Milky Way is not responsible for these charges if they are applied and are your responsibility as the customer.
  • Covid interuptions - sometimes due to situations out of our control.  Covid interuptions which can be Country specific, may cause  a delay with your orders.
  • Tracking - when your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

    If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@throughthemilkyway.com.au with your name and order number, and we will look into it for you.