DELIVERY

You will receive a confirmation email once you have placed your order and an email with your tracking details once your order has been shipped.  You may need to check your spam/junk folder if you are unable to locate these emails in your inbox.

You can find our production times & shipping info here.

Unfortunately, we can only deliver to physical addresses.

Prices are not disclosed.

We know you don’t want your recipient to see the price, so we don’t dispatch any orders with prices. You will receive an invoice to your designated email after you have submitted your order.

Alternatively, you can login to your account and view your orders and invoices there.

If you'd like to send your gift directly to the recipient, you can add their address as the delivery address in the checkout, and we'll post the item to their house.

We are unable to provide a gift note with the items ordered.  However we can provide you with a electronic gift note that you can forward on to the recipient.

Mistakes can happen! If you wish to change the delivery address help us help you by getting in touch with our Customer Support heroes as soon as possible so they can intervene before the order is processed.

Unfortunately, if your order has gone too far into the production process - we are unable to change the address.

If you have purchased multiple items and have only received part of your order don't panic! Our products are printed by our professional print partners located around the globe. We dispatch all items directly to you.

We try to consolidate as many products into the same delivery as possible but if an item is at another warehouse or takes longer to personalise we will send the items in separate parcels to save you waiting any longer then you have to.

We currently ship to Australia, New Zealand, USA & the UK.

PERSONALISATION AND MISTAKES

It’s okay. We are human too and mistakes happen, but time is of the essence here.

We will try our best to amend your order, however, on occasions we are not able to make any changes. This is usually because the item you’ve ordered has already gone into production.

Please make contact asap via email  and we will check on the progress of your order.

Unfortunately we are unable to gift wrap your personalised gifts. 

Please make contact via our contact us page or email hello@throughthemilkyway.com.au.  We endeavour to answer your question within 24 business hours (Mon - Fri).