Terms & Conditions

1)  Important Information

By accessing, browsing or placing an order on this website you agree to be bound by the associated terms, conditions, disclaimers and limitations of liability (Terms & Conditions).

Through the Milky Way reserves the right to amend or update the Terms & Conditions at any time without providing notice to you.

By using the website, you acknowledge that you have read and understood the Terms & Conditions.

2)  Products & Purchasing

 a) Availability

· Offers on special product mark downs, sample clothing or sale items are available until stocks sell out.

· All orders are subject to availability of stock and confirmation of the order price.

· Through the Milky Way items are made to order. All efforts will be taken to complete orders within 8 business days from the date the order payment has cleared, unless stated otherwise.

 b) Product Pictures

All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings.

 c) Pricing and Payment

All prices are quoted in AUD (Australian Dollars).

Payment can be made via paypal or direct deposit.

If paying via direct depost, payment must clear within 2 business days of your order.  If payment is not received within this timeframe your order will be cancelled.

 d) Sale items and special product mark downs

Special product mark downs, sample clothing or sale items that appear on this website are only available when ordering online and are only available until such stocks sell out.

 e) Changing an Order

Through the Milky Way may be able to change your order depending on how far the order has gone in production.  If the order has been printed then unfortunately no changes to orders can be made.

3) Delivery Information

 For all delivery related information please visit our delivery information page.


4) Returns Policy

  a) Types of Acceptable Returns and Options Available 

 

Return ReasonReturn PeriodPostage Paid ByOptions Available
Received the wrong item:10 business days from the date when the garment was received according to our shipping tracker.Through the Milky WayExchange, store credit, refund
Something is wrong with the garment:Judged on a case by case basis. Please fill out the return request form on the websiteJudged on a case by case  basis.

Exchange*, Store Credit or  Refund

 *exchanges are not available  on sale items

OtherJudged on a case by case basis. Please  contact enquiries@tutukiwi.com.au if you have a return  enquiry that does not fit into the above categories.Judged on a case by case  basis.Judged on a case by case  basis.















b) How to Return an Item:

To Return an item to us please complete the RMA request form.  Once Through the Milky Wayi has authorised the return you will receive an email with an RMA number and return instructions.

c) Other Important Information to Note Regarding Returns

 The item(s) must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Please also include the original invoice. Delivery costs will only be reimbursed if the wrong item was delivered or if the item was unknowingly defective.

PLEASE NOTE: We DO NOT accept exchange or refund requests for special product mark downs, sample clothing, sale item or items that are no longer stocked unless the goods are unknowingly defective.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.

The item(s) remains your responsibility until it reaches us, so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We will not refund return items which are lost in the post. 


5)  Disclaimer

The information contained on the website is provided by Through the Milky Way in good faith. To the best of Through the Milky Wayss knowledge, the information is accurate and current. However, Through the Milky Ways, its related bodies corporate and any of their respective directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, Through the Milky Way disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, non-infringement, availability of products, quality, completeness, suitability and accuracy. Through the Milky Waymakes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

6)  Limitation of Liability

Subject to any applicable law that cannot be excluded, Through the Milky Way and its related bodies corporate will not be liable to you or any other person for any non-excludable direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from or in connection with products or services available or supplied to you, or on your behalf, through the website.

For all other claims or liability, as far as permitted by law, the maximum liability of Through the Milky Way and its related bodies corporate for any loss, damage or claim whatsoever arising out of or in connection with this website, these terms and conditions, any products or services available or supplied to you through, or on your behalf, through this website will be $100.00 in aggregate for all claims by a customer. Through the Milky Way or its related bodies corporate will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website, the content and the products and services available or accessible on the website.


7) PRIVACY

Through the Milky Way respects your privacy and recognises your right to protection of all personal information you provide to us. We guarantee that we will not sell or exchange any personal information collected from you to any third-party not involved with the fulfillment of your order. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or required by law.

Participants in interactive activities (including, but not limited to, contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide personal and other information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. In addition, such information may be used to design the marketing messages received by the recipients. Please contact us if you do not wish to receive such messages or offers.

Please note that Through the Milky Way does not have control over any sites linked to our website. Linked sites may have different privacy policies. As such, we do not accept any responsibility for any linked sites or for any loss or damage that may arise from your use of them.


9)  INTELLECTUAL PROPERTY

 Images, text, site design, logos, graphics and any other content and software on this site, including their arrangement, selection and assembly, are the property of Through the Milky Way (or one of its related entities), unless specified otherwise.

You may use this web site only for your personal and non-commercial purposes.

Except to the extent permitted by relevant legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

Unauthorised use of the images, designs and other materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal or civil proceedings and penalties.

10)  USE OF IMAGES 

When Through the Milky Way collects pictures, photos and images from you it is because you are voluntarily submitting those images to us if you choose to participate in Through the Milky Way activities like contests, games and surveys, etc, or because you want us to furnish you with products, services, newsletters, or information, or in connection with content or suggestions you submit to Through the Milky Way  for review.

Upon providing Through the Milky Way with such images, you will be deemed to acknowledge and agree to the use by Through the Milky Way of your images on this website for marketing purposes associated with Through the Milky Way.  Through the Milky Way will not otherwise share your images with third parties unless you have given Through the Milky Way permission to do so.